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Terms & Conditions

ABOUT US

We are Coco Childrenswear Ltd. We are registered at 17 Lawn Street, Paisley, PA1 1HD, 0141 237 4549.

GENERAL

Coco Childrenswear reserves the right to change these terms without notice at any time.

Coco Childrenswear will not share your details with third parties in accordance with the the Data Protection Act 1998. Your details will only be used if we need to contact you regarding your order.

MAKING A PURCHASE

The website will guide you to make a purchase and place your order with us. You will be asked for a few details, we need to prcess this.

We accept Visa and Mastercard Payments via the Secure Stripe Payment Gateway.

Please note: items are subject to availability. If an item becomes out of stock, we will notify you as soon as possible and refund you if payment has been taken.

SHIPPING AND HANDLING

UK shipping is £4.95 per order.

Special next day Royal Mail delivery is available at the cost of £8.45 for all orders placed before 3pm.

Orders placed before 3pm are dispatched the same day (Monday - Friday only, excluding bank holidays). Orders placed after 3pm will be dispatched the next working day.

We are happy to exchange any item within 14 days from delivery, if for any reason you change your mind. Sale items are non returnable.

GENERAL

We guarantee your satisfaction here at Coco Childrenswear. We want you to be delighted with your purchase. All our items are hand packed to order and we only send out products in perfect condition.

We recommend that for your own protection you use a Signed For service and ask that you include a covering letter outlining you reasons for your dissatisfaction. If you are returning items due to a mistake on our part we will refund your total costs including the return postage.

For customers within the E.U. only if your reason for return is because you have changed your mind we will accept the items back but we will NOT refund the costs you incur for the return postage. In all cases items must be returned in the condition in which they were received and in their original packaging and unopened.If an item appears to be opened and out of its original packaging no refund will be given.

WE WILL NOT BE HELD LIABLE FOR DAMAGE OR LOSS OF QUALITY RESULTING FROM EXTREMES IN WEATHER, BE IT HEAT, COLD OR WATER INGRESS.

You can of course cancel your order at any time during the ordering process up until your payment has been accepted. Once payment has been accepted the order will be deemed to be a binding contract and the terms for return listed above will need to be adhered to. If you have any questions regarding any of our terms and conditions please email, write or phone us using the contact information given.

PRIVACY POLICY

Coco Childrenswear does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  • a. Take and fulfil customer orders.
  • b. Administer and enhance the site and service.
  • c. Only disclose information to third-parties for goods delivery purposes.